REFUND POLICY

MAKING A PURCHASE

We want you to be happy with your purchases and the service you receive from us at UNeed2Get (UN2G). Here are our terms which tell you how we will deal with your purchase, delivery and any return that might be necessary. This is followed by Terms of Use for this website including copyright issues.

1.GENERAL TERMS

2.ORDER ACCEPTANCE

3.PRODUCT AVAILABILITY

4.NON ACCEPTANCE / REFUSAL OF TRANSACTION

5.DAMAGED, MISSING, FAULTY OR INCORRECT GOODS

6.CHANGE OF MIND / CANCELLATION

7.RETURNS

8.CONDITION

9.REFUND

10.HOW TO COMPLAIN

1. GENERAL TERMS

Our terms and conditions do not affect your statutory rights. Any contract between you and us will be governed by Singapore law and all disputes will be decided through the Courts of Singapore.

2. ORDER ACCEPTANCE

This website offers information on our products and the ability to place your order for such products. Order acceptance and the completion of a contract between you and us will take place only when you make full or part payment at checkout, unless you cancel the order in accordance with our terms as below, or we do not accept it or later cancel the order in accordance with our terms below. For orders placed at our shop a contract of sale occurs at the point of full or part payment.

3. PRODUCT AVAILABILITY

This UNeed2Get community is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and the pricing is true and correct. However, if we are unable to fullfil your order for any reason we reserve the right to cancel your order and arrange a refund.

4. NON ACCEPTANCE / REFUSAL OF TRANSACTION

We reserve the right not to accept your order or to cancel your order if any of the following apply:

We have been unable to process your payment, or payment is later cancelled by a bank or merchant service provider.

Payment has been made fraudulently or by illegal means.

The goods are unavailable from our stock.

The item/s are no longer currently available from the manufacturer, distributor or UN2G’s partner.

We have made an error in product pricing, delivery cost or product description.

We do not supply to your address.

 

In the event that your payment has been received in part or full for an order which is subsequently cancelled you will be reimbursed in full by the same method (and where applicable to the same debit/ credit card used).

ble to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

5. DAMAGED, MISSING, FAULTY OR INCORRECT GOODS

Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as ‘damaged’ in the signature box (including hand held electronic capture devices). You may also choose to refuse the delivery and mark as ‘damaged’ (the goods will be returned to us). We do not accept delivery damage claims if delivery is to a mailbox service address.

Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details either by email at [email protected] or by WA message +65 9457-6719. You must tell us within 48 hours of receipt. In the Email/Message please state the subject as “Returns” followed by the reason of return with Images of the product if there is any damage. Our customer service officer will inform you of the steps for sending the items back if we deem the item eligible for a replacement/refund.

If there is a problem with the delivered item please keep all packaging and instructions and do not use. If your order was delivered to a Singapore address, we will arrange collection from that address (or pay your return postage costs), and for replacement as soon as possible. Collection will be limited to the method we select. You will be responsible for repacking and sealing ready for collection and you may need to attach a shipping label which we will supply. We cannot usually provide a specific time slot for collections other than the day.

Orders delivered to overseas addresses must be returned to us at your own expense.

Goods will be checked upon return. They must be complete and include all packaging and instructions. If goods returned as faulty are found not to be so, we consider the return as point ‘6’ below ‘Cancellation and Unwanted items’. We will let you know so you may decide how to proceed.

Items delivered must be checked by you or your representative at the point of delivery. Report any problem to the delivery team before they leave. We do not offer compensation in the event of a product being faulty, incorrect or damaged but will get any problem rectified as quickly as possible. We always try to ensure that your order arrives correct and in perfect condition.

6. CHANGE OF MIND / CANCELLATION

We are unable to offer you a refund or exchange if you had a change of mind or purchased the wrong product. On goodwill basis we do allow exceptions. Please contact us via email at [email protected] for more details.

7. RETURNS

The cost of returning unwanted goods is your responsibility. You have 7 days from the date you receive your order to advise us if you wish to return anything, you then have a further 14 days to actually send the goods back from the date you have informed us. We advise that goods should be returned by trackable delivery method and insured for their full retail value. You are responsible for them until we have received and checked them. If returning in person please ask for a confirmation of return.

Goods should be returned to the following address. Please enclose a note of your order number with your returned goods (this is shown on your order confirmation email and delivery note).

Please ensure returned goods are suitably packed for transport. Do not write on the product packaging.

For any goods which are bulky, valuable or fragile it may be advisable to use a specialist transporter to collect the items you are returning. You can request that we collect the goods on your behalf, in which case we will inform you of the cost prior to collection.

 

Food and beverages, once opened, is non-refundable and non-exchangeable.

8. CONDITION

All goods must be returned in new, unused and original undamaged condition, complete with all original and undamaged packaging and instructions. New and unused means that there are no marks on the item or signs of any wear. Electrical items must not have been fitted or connected to a power supply.

 

We reserve the right to make a deduction from any refund or not to accept an item with any indication it has been used or if it is damaged. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.

9. REFUND

We will refund the basic delivery cost (if applicable), but not added delivery costs such as weekend delivery. We will reimburse you within 14 days of a return to us, or proof of postage to us. (Usually as soon as goods are checked). If we have arranged pick up of the goods we will deduct the cost from the refund. If requested you must provide proof of purchase (if you do not have this and we are able to track your order, we may at our discretion still refund you, but we may ask you for proof of your identity and address). If you paid by credit or debit card we will only make a refund to the same card.

10. HOW TO COMPLAIN

We try to get things right, but if we do make a mistake please let us know and we will do our very best to resolve the matter to your satisfaction. WA message us on +65 9457-6719 or email [email protected]